Terms of Service

1. About Us

Belvani Beds ("we", "us", "our") operates the website https://belvanibeds.co.uk/ and sells beds, mattresses, and bedroom furniture to consumers in the United Kingdom. Registered office: [Registered company address]. Company registration number: [Company registration number].

2. Definitions

• "Site" means belvanibeds.co.uk and any related mobile or web applications
• "Products" means the goods listed for sale on the Site
• "Order" means a request you submit to purchase Products through the Site
• "you" / "your" means the person placing an Order or using the Site

3. Using Our Site

You must be at least 18 years old and legally capable of entering into a binding contract to place an Order. You agree to provide accurate, current, and complete information when creating an account or placing an Order, and to keep your account details secure.

4. Products

We make reasonable efforts to display Products, colours, and dimensions accurately, but slight variations may occur due to photography, screen settings, or natural material variation (e.g. wood grain, fabric dye lots). Dimensions are approximate unless stated otherwise. We reserve the right to make minor changes to Products to reflect changes in relevant laws or safety requirements.

5. Orders and Acceptance

Placing an Order is an offer by you to buy the Products. A contract is formed only when we send you a dispatch confirmation email; an order confirmation email confirms we have received your Order but does not, by itself, constitute acceptance.

We may decline or cancel an Order at any stage — for example, if a Product is unavailable, if we identify a pricing or listing error, or if we suspect fraud. If we cancel an Order after payment has been taken, we will refund you in full.

6. Pricing and Payment

All prices on the Site are shown in pounds sterling (GBP) and include VAT where applicable, unless stated otherwise. We take reasonable care to ensure prices are correct, but if we discover a genuine pricing error on an Order you have placed, we will contact you before dispatch to give you the option to reconfirm at the correct price or cancel.

Payment is taken at the time of Order using the payment methods offered at checkout. We use a third-party payment provider to process payments securely; we do not store your full card details.

7. Delivery

We deliver to the areas and within the timescales set out in our Shipping Policy, which forms part of these Terms. Risk in the Products passes to you once they have been delivered to the address you provided.

8. Your Right to Cancel

If you are a consumer buying online, the Consumer Contracts Regulations 2013 give you the right to cancel your Order for a full refund within 14 days of receiving your Products, without giving a reason, in addition to our 14-Day Returns commitment described in our Returns section below.

• This right does not apply to Products made to your specification or clearly personalised (e.g. bespoke bed frames built to custom dimensions)
• For hygiene reasons, mattresses and pillows can only be returned under this right if unopened and with any hygiene seal intact
• You must take reasonable care of the Products while they are in your possession

9. Returns and Refunds

In addition to your statutory cancellation rights above, we offer 14-day returns on standard (non-bespoke, non-hygiene-sealed) Products from the date of delivery. To start a return, contact us at support@belvanibeds.co.uk with your order number.

Once we receive and inspect the returned item, we will process your refund to your original payment method within 14 days. Return delivery costs may be deducted from your refund unless the Product is faulty or was delivered in error.

10. Warranty

Products purchased from Belvani Beds are covered by a 24-month warranty against manufacturing defects, from the date of delivery. This warranty covers faults in materials or workmanship under normal domestic use, and is in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015.

The warranty does not cover normal wear and tear, damage from misuse, incorrect assembly, or use outside the manufacturer's guidelines. If you believe a Product is faulty, contact us at support@belvanibeds.co.uk with your order number and details of the fault.

11. Intellectual Property

All content on the Site, including text, images, logos, and design, is owned by or licensed to Belvani Beds and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use our content for commercial purposes without our written permission.

12. Acceptable Use

You agree not to misuse the Site, including by attempting to gain unauthorised access to our systems, introducing malicious code, or using the Site for any unlawful purpose.

13. Our Liability

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited under English law.

Subject to the above, our liability to you for losses arising from your use of the Site or a Product is limited to the amount you paid for the relevant Order, except where the loss was reasonably foreseeable and caused by our failure to comply with these Terms.

14. Events Outside Our Control

We will not be liable for any delay or failure to perform our obligations if the delay or failure results from events outside our reasonable control, such as courier disruption, extreme weather, or supplier shortages.

15. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales, unless you live elsewhere in the UK, in which case mandatory local consumer protections may also apply.

16. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with a revised effective date, and will apply to Orders placed after that date.

17. Contact Us

Questions about these Terms can be sent to support@belvanibeds.co.uk.