Shipping Policy

1. Delivery Areas

We currently deliver to addresses across UK Mainland. Deliveries to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, and the Channel Islands may take longer and may incur an additional surcharge — this will always be shown at checkout before you pay. We do not currently offer international delivery outside the UK.

2. Delivery Times

Most orders are delivered within 3–10 business days of dispatch. Made-to-order or bespoke items may take longer, and the estimated timescale will be shown on the product page. You will receive a dispatch confirmation email with tracking information once your order leaves our warehouse.

• Business days exclude weekends and UK public holidays
• Delivery estimates are provided in good faith and are not guaranteed delivery dates
• Orders containing multiple items may be split into separate deliveries

3. Delivery Costs

Delivery charges are calculated based on the size of your order and your delivery location, and are shown at checkout before you complete your purchase. Any current delivery promotions (e.g. free delivery over a set order value) will be displayed on the Site.

4. How Your Order Is Delivered

Due to the size and weight of beds and mattresses, larger items are delivered by a two-person courier team, typically to your room of choice on the ground floor, unless otherwise agreed. Please ensure there is clear, safe access to your property and that any doorways, stairs, or corridors can accommodate the item — we recommend checking product dimensions against your access points before ordering.

Some smaller accessories may be delivered via standard parcel courier and left in a safe place or with a neighbour if you are not in, in line with the courier's standard delivery process.

5. Tracking Your Order

Once your order is dispatched, we will email you tracking information, or our courier partner will contact you directly to arrange a delivery date and time slot for larger items.

6. Missed or Failed Deliveries

If you are not available at the agreed delivery time, our courier will normally attempt to contact you to rearrange. Repeated failed delivery attempts may incur a re-delivery charge, which will be communicated to you before it is applied.

7. Damaged or Faulty Items on Arrival

Please inspect your order as soon as possible after delivery. If an item arrives damaged, faulty, or incorrect, contact us at support@belvanibeds.co.uk within 48 hours with your order number and photos of the issue, and we will arrange a replacement, repair, or refund in line with our Terms of Service.

8. Contact Us

If you have any questions about delivery, contact us at support@belvanibeds.co.uk.